What insurers ask for
- The clinic’s full clinical notes for the visit being claimed, plus itemized invoices.
- Vaccination history, because many policies require pets to be kept up to date to stay covered for related conditions.
- The complete history from before the policy started, when a pre-existing condition question comes up. This is where claims get stuck.
Keep the timeline, not just the receipts
Log every vet visit with the date, what was found and the notes, and attach the discharge sheet and invoice. When the insurer asks "when did this first appear?", the timeline answers in seconds instead of a week of calling clinics.
The policy itself
On Plus, PawPass has an insurance tab for the policy number, insurer and renewal date, so it sits next to the history it pays for.
Sending records
Insurers usually want the clinic’s own notes, sent by the clinic. Your PawPass timeline is how you know which clinics to ask and for which dates.